1. What information about the clients do we collect?

At Fahed Tourism, we collect various types of information from our clients, including:

• a) Full name: We require your full name to create and manage travel reservations accurately.


• b) Email: Your email address is essential for communication, booking confirmations, and providing important travel-related updates.


• c) Phone: We collect your phone number to facilitate communication and ensure that you can be reached in case of any travel-related issues or updates.


• d) Passport details: For international travel, we need your passport details to make reservations and ensure compliance with immigration and security requirements.


• e) Date of traveling: We collect this information to schedule and coordinate your travel arrangements effectively.


• f) QID (Qatar Identification) details: If applicable, we collect your QID details for regulatory compliance and to provide services within Qatar.


• g) Destination Details: Information related to your intended travel destination, preferences, or any specific requirements related to your travel plans.


• h) Driving License Details: Details related to driving licenses, if relevant to your travel arrangements.


• i) Address (Visa Application): Address information in the context of visa applications and related requirements.


• j) Travel Preferences: Your preferences, such as seat preferences on flights, dietary restrictions for meals, room preferences in hotels, and any special requests to enhance your travel experience.


• k) Emergency Contact Information: Details of an emergency contact, including their name and contact information, to ensure your safety during your trip.


• l) Frequent Flyer or Loyalty Program Information: Information about memberships in frequent flyer programs or loyalty programs with airlines or hotels, if applicable.


• m) Travel Insurance Information: Details about your travel insurance, including policy information, to assist you in case of unexpected events or emergencies during your trip.


• n) Payment Information: Information related to payment methods, including credit card details, to process bookings and financial transactions securely.


• o) Special Requirements: Information about specific requirements, such as wheelchair accessibility or assistance for travelers with disabilities, to ensure a seamless travel experience.


• p) Visa and Immigration Information: Information required for visa and immigration purposes, such as visa application numbers, passport expiration dates, and entry/exit requirements for various countries.


• q) Travel History: Information about your travel history, including recent destinations visited, to tailor travel recommendations and provide insights into visa and entry requirements.


• r) Travel Itinerary and Booking References: Records of your travel itineraries, booking references, and confirmation numbers for reference and assistance during your trip.

2. What is the lawful basis for which we use your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

• a) Contractual Necessity: We collect and use your personal information to fulfill our contractual obligations when you book travel services with us. This includes making reservations, managing travel arrangements, and providing you with the services you've requested.


• b) Legitimate Interests: We may use your data for our legitimate business interests, such as improving our services, ensuring the security of our website and systems, and marketing our services to you. We always strive to balance our interests with your privacy rights.


• c) Compliance with Legal Obligations: In some cases, we may process your personal information to comply with legal requirements, including immigration and travel regulations, tax obligations, and other applicable laws.


• d) Consent: We obtain your consent to use your personal information for marketing and promotional communications. You have the right to withdraw your consent at any time by using the opt-out options provided.


• e) Vital Interests: In rare circumstances, we may process your data to protect your vital interests or those of another individual, such as during an emergency situation.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at info@fahedtourism.com.

3. How do we use this information?

At Fahed Tourism, we use the information we collect for the following purposes:

• a) Booking and Managing Travel Services: We use your personal details to book flights, accommodations, transportation, and other travel-related services as requested by you. This includes providing you with booking confirmations, itineraries, and any necessary travel documents.


• b) Identification: In some cases, copies of identification documents, such as driver's licenses or national identification cards, may be requested for verification purposes, ensuring the accuracy of travel arrangements.


• c) Providing Customer Support: Your information helps us provide effective customer support. We can assist you with any inquiries, changes to your travel plans, or address any issues that may arise during your journey.


• d) Personalizing Travel Experiences: Information such as your travel preferences, special requirements, and loyalty program memberships are used to enhance your travel experience. For example, seat preferences, dietary restrictions, and room preferences are taken into account when making arrangements.


• e) Complying with Legal Requirements: We process your personal information to ensure compliance with legal and regulatory requirements related to travel, immigration, security, and taxation. For example, passport details and QID (Qatari Identification) details are collected to comply with immigration and security requirements, as well as any other legal obligations related to travel.


• f) Visa and Immigration: Visa and immigration information, such as visa application numbers and passport details, are used to ensure compliance with international travel regulations and requirements.


• g) Travel History and Itinerary: Information related to your travel history, travel itineraries, and booking references is kept for reference and assistance during your trip.


• h) Emergency Contact: Emergency contact information is crucial for ensuring your safety during your trip. It may be used in case of emergencies or critical situations.


• i) Loyalty Programs: If you are a member of frequent flyer programs or loyalty programs with airlines or hotels, Fahed Tourism may use this information to help you receive relevant benefits or rewards.


• j) Travel Insurance: If you have travel insurance, your insurance details are collected to assist you in case of unexpected events or emergencies during your trip.


• k) Marketing and Promotional Communications: With your explicit consent, we may use your information to send you marketing and promotional communications. These communications may include special offers, travel discounts, and updates on our services. You can opt-out of these communications at any time using the provided options.


• l) Transaction Processing: Your information is essential for processing payments and financial transactions related to your travel bookings. This includes verifying payment methods, issuing invoices, and handling refunds when necessary.


• m) Improving Our Services: We analyze anonymized and aggregated data to enhance our services continually. This includes identifying trends, understanding customer preferences, and making improvements to our website and booking systems for a better user experience.


• n) Fraud Prevention and Security: We utilize your data to detect and prevent fraudulent activities, unauthorized access, and other security threats. This helps ensure the safety and integrity of your travel arrangements and personal information.


• o) Legal and Dispute Resolution: In the event of legal disputes or claims, we may use your information to defend our rights, comply with legal obligations, and resolve disputes.


• p) Customer Feedback and Surveys: Periodically, we may request feedback through surveys to understand your satisfaction with our services. Your responses help us improve our services and better meet your needs.


• q) Aggregate and Anonymized Data: We may use aggregated and anonymized data for statistical and research purposes, which does not identify individual clients.

4. How long do we retain your personal information, and how can you request us to delete it?

At Fahed Tourism, we understand the importance of retaining and managing your personal information responsibly. Our data retention policy is designed to balance the need to maintain accurate records with your right to privacy. Below, we specify the categories of information we collect, the suggested retention periods, and the rationale for each:

Requesting Deletion: Should you wish to request the deletion of your personal information or have any questions regarding data retention, please contact us at info@fahedtourism.com. We are committed to responding to your requests promptly and in compliance with applicable laws and regulations. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests.

5. Cookies and Similar Technologies

Fahed Tourism may utilize cookies and similar technologies on our website to enhance your online experience, improve functionality, and provide personalized content. These technologies include session and persistent cookies, serving various purposes such as functionality, analytics, and marketing. While you have the option to manage your cookie preferences, disabling cookies may affect certain features. By using our website, you consent to the use of cookies as described in this Privacy Policy.

6. Sharing of Information

At Fahed Tourism, we may share your personal information as necessary to provide you with our travel services and to meet legal and regulatory requirements. Here's how we may share your information:

• a) Third-Party Service Providers: We may share your data with trusted third-party service providers, including airlines, hotels, insurance companies, vehicle rental companies, airport meet and assist providers, destination management companies, and other service providers. This sharing is essential to facilitate travel bookings and deliver the services you've requested. Rest assured that we carefully select these partners who also adhere to stringent data protection standards.


• b) Legal Compliance: We may disclose your information to comply with legal and regulatory obligations, including immigration and travel regulations, tax requirements, and other applicable laws.


• c) Marketing Partners: With your consent, we may share your data with marketing partners to deliver targeted advertisements and promotional offers that align with your preferences and interests.


• d) Sharing with Employees: Access to your personal information is granted to our employees on a need-toknow basis, ensuring that only those who require it for legitimate business purposes have access. Strict security measures, training, and confidentiality agreements are in place to protect your data.


• e) Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.


• f) Safety and Security: We may share your data to protect the safety and security of our clients, employees, or the public, as well as to prevent or address fraud, security breaches, or other illegal activities.

Rest assured, we take steps to ensure that third parties with whom we share your information, including our employees, adhere to strict data protection standards and use your data only for the purposes outlined in this Privacy Policy.

7. Storage and Security of Information

At Fahed Tourism, we prioritize the secure storage and protection of your information. Here's how we ensure the confidentiality and integrity of your data:

• a) Secure Servers: Your data is stored on secure servers with advanced encryption and access controls to prevent unauthorized access or breaches.


• b) Data Encryption: We use industry-standard encryption protocols to protect data transmitted between your device and our servers, ensuring the confidentiality and integrity of your information.


• c) Access Controls: Access to your personal information is limited to authorized personnel who require it for legitimate business purposes. All employees are bound by confidentiality agreements.


• d) Regular Auditing and Monitoring: We conduct routine monitoring and auditing of our systems to detect and address any potential security vulnerabilities or breaches promptly.


• e) Employee Training: Our employees undergo regular training on data security and privacy to ensure they understand and adhere to best practices in safeguarding client information.


• f) Data Retention: We retain your information for the periods specified in Section 4 above to meet legitimate business needs while respecting your privacy rights.

Despite our best efforts, no method of data transmission or storage can guarantee absolute security. If you have any concerns or questions about the security measures we have in place, please reach out to us at info@fahedtourism.com.

8. Links to other Sites

The website may contain links to third-party websites and online services that are not owned or controlled by us (such as affiliates). We have no control over, and assume no responsibility for such websites and online services. Be aware when you click on such links, we suggest you read the privacy practices of each third-party website, and online service that you visit.

9. Your Rights under Qatar’s Personal Data Privacy Protection Law (PDPPL)

This section of the Policy supplements the other provisions of this Privacy Policy, and applies to you if you are in Qatar.

All your personal information will be collected, stored, processed, and shared strictly in accordance, in line and full compliance with Law No. 13 of 2016 concerning personal data privacy protection, commonly referred to as Personal Data Privacy Protection Law (“PDPPL”).

As a client of Fahed Tourism, you have specific rights under Qatar's Personal Data Privacy Protection Law (PDPPL), which include:

• ● Access: You have the right to request access to the personal information we hold about you and obtain details on how we process and use your data.


• ● Correction: You can request corrections to inaccurate or incomplete personal information.


• ● Deletion: You have the right to request the deletion of your personal information under certain circumstances.


• ● Objection: You can object to the processing of your personal information, particularly for direct marketing purposes.


• ● Data Portability: In some cases, you may have the right to receive your data in a structured, commonly used, and machine-readable format or request its transfer to another data controller.


• ● Consent Withdrawal: If we rely on your consent for processing your data, you can withdraw that consent at any time.


• ● Restriction of Processing: You can request the restriction of processing your data in certain situations, such as when you contest the accuracy of the information.


• ● Data Breach Notification: In the event of a data breach that poses a risk to your rights and freedoms, we will notify you as required by law.

These rights come with certain limitations, as prescribed under PDPPL. In order to exercise any of these rights or inquire further about your rights under the PDPPL, please contact our Grievance Officer, Sharanya Das Edamana, at Sharanya@fahedtourism.com. We are committed to addressing your requests promptly and in compliance with applicable laws and regulations.

10. Rights of clients from other countries

Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information:

• i. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.


• ii. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.


• iii. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.


• iv. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.


• v. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.


• vi. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.


• vii. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.


• viii. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To make such requests, please contact us at info@fahedtourism.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

11. How do we respond to legal requests?

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

12. Children Privacy

At Fahed Tourism, we recognize that in certain circumstances, we may collect and process personal information of children for travel-related purposes. We handle such information with utmost care and in compliance with applicable laws and regulations. When collecting information from children, we do so in the context of providing travel services to families or for travel involving minors.

Parents or legal guardians are encouraged to provide consent and supervise the information provided on behalf of children under the age of 18. We take appropriate measures to ensure the security and privacy of children's data, and we only use it for the specific travel purposes for which it was provided.

If you have any questions or concerns about the collection and use of children's information, please contact us at info@fahedtourism.com. We are committed to addressing your inquiries and ensuring the protection of children's privacy.

13. How can I withdraw my consent? (OPT-OUT)

Your consent is essential to us, especially in matters of marketing and promotional communications. If you have previously provided consent but wish to withdraw it, you have the right to do so at any time. Here's how you can withdraw your consent or opt-out:

• a) Opt-Out of Marketing Communications: To stop receiving marketing and promotional communications from Fahed Tourism, you can use the opt-out option provided in the communications themselves. Alternatively, you may contact us at info@fahedtourism.com. with your request to unsubscribe.


• b) Cookie Settings: You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. Please note that disabling cookies may affect your user experience on our website.


• c) Contact Us: If you have any questions or need assistance with withdrawing your consent, you can reach out to us at info@fahedtourism.com.We will promptly process your opt-out requests in accordance with applicable laws and regulations.

Please be aware that even if you choose to withdraw your consent for marketing communications, we may still need to contact you for essential service-related purposes, such as booking confirmations and travel updates.

14.Governing law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the laws of the State of Washington (USA) shall be applicable, without regards to its conflict of law provisions.

15. Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, or with any content or service of Company, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative to below:

• ● Name: Sharanya Das Edamana


• ● Email: Sharanya@fahedtourism.com

16. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at info@fahedtourism.com.

Last updated on January 07, 2024